Spa Rules

Appointments

In order to ensure your service we request that you arrange your appointments with one of our Spa Guest Relationship Executives well in advance. Please arrive at least 15 minutes prior to your appointment or even earlier. With respect to other guests we cannot offer an extension of scheduled services for late arrivals.

Cancellation Policy

Your treatment is reserved exclusively for you. We therefore require 24 hours advance notice should you wish to cancel or change your appointment. We will need to charge 100% of the treatment cost should you not cancel in advance.

Age Access Policy

Guests must be 16 years or older to use the Spa. Minors may receive therapeutic Spa services. A guardian must accompany the minor at all times.

Payment

We accept payments in cash or credit cards. Please check with our Guest relationship executive if we accept any particular type of card before undertaking /booking for the treatment.

Prices & Tips

Prices and services are subject to change without notice. All prices are inclusive of all applicable taxes. Tips are not included in the prices and are at your discretion.

Gift Certificates

Gift certificates are available in any INR amount & can be purchased from our Front Desk.

Valuables

Please avoid bringing valuables to the Spa or leaving them unattended.

Amenities

Our shampoos & conditioners are of excellent quality; the body lotions & cleansers are high quality products. If you enjoy them, you may purchase them in our Spa Boutique.

Spa Etiquette

When you check in for your appointment you will be accompanied to your treatment room. A robe & slippers will be provided. They are the appropriate wear around the Spa. You may undress to your level of comfort for your Spa treatment. We invite you to enhance your experience by taking a relaxing shower before your treatment. Once in the treatment room, the therapist will step out to give you time to make yourself comfortable & undress to your level of comfort.

Nudity

You may disrobe completely for your treatment. Only areas of the body that are being treated are exposed. If you feel more comfortable, you may leave an undergarment on. All our certified therapists utilize proper draping techniques to accommodate your needs.

Health Related information

Please be sure to inform our Guest Relationship executive or the therapist if you have any medical condition such as High Blood pressure, if you are pregnant, or if you have any condition your therapist needs to know.

Please remove contact lenses prior to your Spa Treatment. We highly recommend to refrain from drinking alcohol or eating a heavy meal before or after your spa treatment, as it will diminish the results of your treatment. We encourage you to drink lots of fresh water or stop by our liquid lounge for a custom drink to aid the natural detoxification process that accompanies every treatment.

Once in the Spa, we recommend to switch off your Mobile phone & refrain from talking on the mobile phone whilst in the Spa.

The management reserves the right to admission.